Former employees of Wells Fargo tell NPR that a toxic high-pressure sales culture at the bank drove some workers to deceive customers and open unauthorized accounts — even in the banks own headquarters building in San Francisco.

Wells Fargo is embroiled in a scandal for taking advantage of customers by opening as many as 2 million accounts without their consent. The bank fired 5,300 mostly lower-level workers over the wrongdoing.

But Wells Fargo says those workers represent a tiny fraction of employees. The bank basically says they were bad apples who have been fired and who are not representative of the broader culture and practices at the company.

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