Banks find ways to boost fees; checking accounts latest target (USA Today)
By Kathy Chu, USA TODAY
For the past year, banks have raised credit card rates to levels that
sparked consumer outcry, regulatory scrutiny and congressional action.
A law President Obama signed last week aims to stop the most egregious
practices.
But even as outrage was building over credit
cards, banks seized upon another way to squeeze profits out of
struggling consumers: higher checking account fees. These fees can add
up to hundreds of dollars before consumers know there's a problem.
As the economy struggles to climb out of a recession, banks are
extending some of their most profitable — and controversial — credit
card practices to checking accounts.
For example, banks are
making it easier and more punitive for consumers to spend more than
they have in their checking accounts, just as they allow consumers to
spend past their card limits and charge them a steep fee for doing so.
Some analysts believe that new credit card restrictions will only
accelerate fee increases on bank accounts.
"This is Business
101," says Adam Levitin, a law professor at Georgetown University. "If
you take losses in one area, you try to offset them in other areas of
operations."
In June, Bank of America will raise its monthly
fee on certain checking accounts and impose a fee on accounts that
remain overdrawn. SunTrust (STI), meanwhile, is starting to charge
customers a higher fee when they overdraw multiple times. Wachovia, now
a part of Wells Fargo, has made it more expensive for some customers to
transfer funds to cover overdrafts. And Citigroup has raised
foreign-transaction fees on debit cards.
At a time when the
government has bailed out many of the largest banks, the moves are
drawing the ire of economists who say they threaten to further
undermine consumers' financial stability.
Unemployment has
reached 8.9% — a nearly 26-year high — and consumers are falling behind
on their bills at a record rate. While the economy is showing signs of
improvement, consumers' troubles are far from over.
"It's a
double whammy," says Michael Moebs, founder of Moebs Services, an
economic research firm in Lake Bluff, Ill. "The American consumer as a
taxpayer was asked to put up $700 billion (for bank bailouts), and now
they're getting another whammy from banks increasing fees."
Banks are raising account fees because of a "mix of market power and
opportunism," says Simon Johnson, a former chief economist for the
International Monetary Fund who teaches at MIT's Sloan School of
Management.
"They are supposed to act in the interest of shareholders, so they're gouging consumers."
Banks defend their policies, saying that as unemployment rises,
consumers have become riskier, and the higher fees reflect that risk.
Banks may also be raising some account fees to compensate for higher
borrowing costs and to keep prices in line with other financial
institutions, says Scott Talbott of the Financial Services Roundtable,
which represents the nation's largest banks.
'These fees are like germs'
But the aggressive fee increases, consumer advocates say, underscore
the need for regulators to crack down uniformly on bank practices that
are pushing consumers deeper into debt — whether on credit cards or
checking accounts.
"These fees are like germs. They have a
tendency to spread," says Gail Hillebrand, senior attorney at Consumers
Union, which publishes Consumer Reports.
The fees are "all
based on the same bad business model," she says, in which consumers are
promised one price and then later are loaded up with back-end fees.
Sen. Bernie Sanders, I-Vt., says efforts to reform credit card and bank practices don't go far enough.
"We need serious and major regulatory reform over these institutions or
they will continue to rip off people in every way imaginable, with
outrageous fees snuck in every single place," he says.
Chelsea Reyes, 25, got hit with almost $600 in fees for 17 overdrafts —
five on small-dollar-amount transactions ranging from $2.67 to $7.09 —
during three days in May. Reyes says she had sufficient funds in her
Wells Fargo accounts. However, she mistakenly transferred money into
savings, causing her to overdraw her checking account.
With
three young boys, money is already tight, she says. But the overdraft
fees cleaned out the savings she and her husband, J.C. Reyes, had been
building up. Although the bank later refunded $227.50 in fees, Reyes
says she was forced to borrow $500 from Wells Fargo's Direct Deposit
Advance service to pay back the rest.
"If I didn't do the advance, I don't know how I'd buy formula for our son," says Reyes of Novato, Calif.
Reyes acknowledges making a mistake but says she doesn't understand why
the bank would let her repeatedly overdraw her account without
immediately notifying her.
Wells Fargo spokeswoman Richele
Messick says overdraft fees are avoidable and that, like other banks,
the bank provides balance alerts and online account access to help
consumers track their money. Consumers also can sign up for
less-expensive overdraft protection, she notes, linked to savings or a
credit card.
Banks say overdraft fees compensate them for the
transactions' cost and the risk that consumers won't pay them back.
"Most people don't think of overdrafts as a loan, but they are a loan,"
Talbott says. "They're exactly like credit cards. There's no collateral
for them."
The bottom line
Problem is, these loans are among the costliest types of credit available, some analysts say.
If consumers overspend by $20 — the median amount of a debit card
overdraft — and get charged $27, their effective annual percentage rate
would be 3,520%, assuming they paid the money back in two weeks, a 2008
report by the Federal Deposit Insurance Corp. found.
Overdraft coverage boosts banks' bottom line while taking a toll on consumers' wallets.
The FDIC study found that overdraft fees represented 74% of banks' service charges on deposit accounts.
Overall, the fees are likely to cost consumers $39 billion this year, up 6% from last year, Moebs Services estimates.
These fees, on top of banks' widespread rate increases on credit cards,
threaten to "precipitate a downward debt spiral" for the most
vulnerable consumers, says Chi Chi Wu of the National Consumer Law
Center.
Some in Congress hope to address controversial
overdraft practices, but others fear these efforts will be overshadowed
by long-awaited credit card reform that Obama signed last week. Rep.
Carolyn Maloney, D-N.Y., has sponsored a bill that would require banks
to get consumers' consent to pay overdrafts. Banks also would be
required to notify consumers at the cash register or ATM of
insufficient funds and allow them to cancel the purchase.
Curbing overdraft practices is as vital as card reform, Maloney says,
because "especially during this economic downturn, Americans want and
deserve greater control over their finances."
The Federal
Reserve is weighing whether to crack down on automatic overdraft
protection. But advocates say a Fed rule — expected later this year —
won't tackle the worse abuses.
The agency's proposed rule,
for instance, doesn't cap overdraft fees, require banks to disclose the
overdraft interest rate or prevent them from "manipulating" the order
of checks and debits to maximize overdraft fees, says Jean Ann Fox of
the Consumer Federation of America.
The question the
government needs to answer in weighing reform, says Peter Tufano, a
senior associate dean at Harvard Business School, is "if fees help
banks improve their financial health but weaken consumers' financial
health, is this a net good or bad for the economy?"
Tufano says banks should be able to come up with business models that deliver sustainable profits without hurting consumers.
Overdraft fees aren't the only ones rising.
ATM fees, monthly service fees and balance requirements for interest
checking accounts all hit highs in 2008, before adjusting for
inflation, according to Bankrate.com, a bank comparison site. Even
after inflation adjustments, ATM fees are at record levels.
In 2009, consumers should expect more of the same. Says Greg McBride,
senior analyst at Bankrate.com, "A lot of these fees will continue to
march higher as long as the sun rises in the East."
'Consumer-friendly' changes
Bank of America, the nation's largest bank based on assets, is raising
some account fees because of the bank's higher costs and consumers'
increased riskiness, spokesman James Pierpoint says.
In June,
Bank of America will increase its monthly account-maintenance fee on
its MyAccess checking to $8.95 from $5.95. The bank will also begin
charging a one-time fee of $35 if consumers' accounts remain overdrawn
for five business days. And it has increased the number of times
customers can get hit with overdraft fees per day to 10 this year, from
five last year.
Wachovia is doubling — to $10 — the fee to
transfer money to checking to cover insufficient funds on some
accounts. The bank will also start charging that fee to a credit card,
rather than taking it from a linked bank account, meaning consumers
could pay interest on that amount.
Michael McCoy, a Wachovia
spokesman, says the fee increase is an attempt to assess the same,
"consistent fee" across multiple accounts.
But Stephen
Lerner, assistant to the president of the Service Employees
International Union, which has 2 million members, says that checking
accounts have increasingly become "the gateway to a cycle of
never-ending debt."
"Banks lure you in," he says, "and then do everything they can to attach fees."
Some new bank fees are strikingly similar to those that have already
taken hold on credit cards. For instance, SunTrust began charging in
May a higher fee on its basic checking if customers overdraw multiple
times — similar to what banks have done with late fees on credit cards.
The bank also raised its overdraft fee on other bank accounts. SunTrust
says its changes are "consumer friendly." Despite higher overdraft fees
on premier accounts, the bank will automatically waive one to three
overdraft charges a year on these accounts, spokesman Hugh Suhr says.
Meanwhile, Citigroup began charging 3% of the transaction for certain
debit card purchases and ATM withdrawals made outside the U.S. last
year, up from 2% — and in line with the company's fees for foreign
credit card transactions.
The bank says its fund transfers to
cover overdrafts are now rounded to the nearest $100 to provide
consumers with a "cushion" for additional transactions. The bank is
also deducting a $10 transfer fee from checking instead of savings.
These changes come on top of Citi's increase in its overdraft fee to
$34 per incident from $30 in May 2008. Bank spokeswoman Natalie Riper
says the $34 fee is "in line with or better than industry standards."
Higher bank fees, says Joseph Ridout, a spokesman for Consumer Action,
an advocacy group, are "part and parcel of what we've seen that the
giant banks are trying to apply to cards."
For consumers like
Neal Katz, 48, the fees make it less appealing to use their debit
cards. As banks tack on all sorts of fees, it's become just as easy to
go into debt with debit cards as with credit cards, he says.
"They charge us $35 per overdraft," says Katz, who lives outside Chicago. "So where is the advantage to debit cards?"
